Refund Policy, Withdrawal, and Returns

Domestic Shipments (Spain)

The buyer will have a period of up to fifteen (15) calendar days from the receipt of the product to cancel the purchase, without providing any reason, or to file a claim.

The right of withdrawal will not apply, in accordance with Article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, to contracts related to:

The supply of sealed goods that are not suitable for return for health or hygiene reasons and that have been unsealed after delivery.

In this regard, users are informed that this rule will apply to any type of product, and therefore, withdrawal will not be applicable.

For products that are not exempt under the previous rule, the buyer who wishes to exercise the right of withdrawal must notify Fauna Collect of their decision to withdraw from the contract by sending an email to info@faunacollect.com or by written communication addressed to Fauna.

For this purpose, Fauna provides buyers with a withdrawal form that must be completed and sent to Fauna through any of the indicated options.

Once this communication has been made and received by Fauna, an acknowledgment of receipt will be sent. Upon exercising the right of withdrawal, its processing will be managed via email at info@faunacollect.com.

To proceed with the return, the buyer must send the product without undue delay and, in any case, within 15 days from the date the withdrawal was communicated.

The product must be in perfect condition and in its original packaging. The return of orders must be processed to Fauna’s address, with the return shipping costs borne by the buyer.

The exercise of the right of withdrawal will terminate the obligations of both parties to execute the contract.

Fauna Collect will reimburse all payments received from the buyer, excluding delivery costs, without undue delay and, in any case, within 15 calendar days from the date the withdrawal was communicated. Fauna reserves the right to withhold the refund until the goods have been received or until the consumer and user have provided proof of the return of the goods.

International Shipments (Rest of the European Union countries)

For returns, there is a 15-day period after the customer receives the order. The distributor will manage the shipping cost for the return of the item.

If any item arrives defective, Fauna Collect will request a photo of the defective item, and one of the following two options will be agreed upon:

Refund of the purchase amount for the item.

Discount of the corresponding amount on a future order.

International Shipments (Rest of the world)

Contact us (info@faunacollect.com) to find out how to receive your shipment.